AI assistant: assistant available from the icon in the planner sidebar. It answers questions about your plans, stops, routes and analytics, and can also create and modify them, asking for your confirmation first.

Analytics: a Routal section where you can find Planner, Drivers and Customers metrics and results.

Audit logs: record of the actions performed in your organization (date, action, object type, project, who did it and IP address). Available in Settings > Organization > Audit logs.

Automated messages: email or SMS messages sent automatically to your customers when a stop event happens, for example when a route starts or a delivery is completed. They are configured in Project settings > Communication > Automated messages. See Automated messages.

Balance: credit from which SMS and WhatsApp messages are deducted. You can see it at the top of Automated messages; to top it up, contact Routal.

Block route: option to freeze a particular route.

Clients App: service monitoring system focused on clients. With this web app, customers can know the position of the driver or the estimated time of arrival, among others.

Completed (plans): planning completed

Constraints: conditions or real limiting factors that can directly affect our plan.

Customers: users to whom the stops to be made are intended.

Delete route: delete a schedule.

Drivers / Vehicles: entity, vehicle or person who, in a specific order, will carry out the stops.

Edit constraints: functionality that allows modifying the conditions or limitations of the stops or plan.

Emails: automated messages sent by email to your customers to let them know the status of their stop. Emails are free and have no sending limit.
​Filters (in the map): select the elements you prefer to display on the map.

Fleet: planner section (Vehicles screen) that shows the performance of each vehicle for a selected period: stops, completion rate, punctuality, distance, time, costs and more.

Incomplete stops: a stop that consists of several tasks, of which some of them are complete, but others are canceled.

In planning (plans): planning in the creation phase.

In progress (plans): planning in the start or advance phase.

Optimizer settings: adjust the default optimizer parameters to generate schedules that are as close to reality as possible.

Packages: package identifiers assigned to a stop. With Package traceability enabled, the driver confirms which packages are loaded before starting the route and which are delivered at each stop. See Parcel management: full traceability from collection to delivery.

Project users: users allowed to manage or administer a Routal project. They are managed in Project settings > Access > Project users.

Reoptimize plan: optimize a previously optimized plan due to subsequent modifications, for example, reverse order of stops.

Reverse order: modify the order of the stops already optimized.

Save as vehicle: keep driver or vehicle in the Routal database for future planning.

Schedules: itineraries or set of stops to be made, such as deliveries, collections or visits, in a given time interval. Said stops or itineraries must be assigned to one or more routes.

SMS: automated messages sent by SMS to your customers to let them know the status of their stop. Each SMS is deducted from your balance.

Stops: refers to the final section of the process. It is the specific geographical point where the action to be carried out is carried out, such as delivery and logistics, services or personnel transport, among others.

Stop canceled: stop canceled and not finished.

Stop completed: stop completed successfully.

Swap stops: modify the order or assigned driver of stops already optimized.
​Supervisors: read-only user to which stops can be assigned for monitoring.

Tasks: different services that belong to the same stop.

Unassigned stops: all those stops or that are not linked to any planning.

Zones: a perimeter on the map that allows you to establish which vehicles can make stops or services within it.