A proof of delivery (POD) is, as the word says, a proof that the delivery has been made. It works as proof to the client and allows us to add signatures, photos and/or comments, among others.

At Routal with a Standard licence, we offer you this functionality in a detailed and configurable way, so that you can adapt it to your needs according to the type of operation that you have. We also allow drivers who, by marking the stop as canceled, can leave a record and select the reason why that service was not done.

In addition, you will have a report of all the documentation and you will be able to export them to be able to organize your information as you prefer.

By default, when marking a completed/cancelled stop the driver will see the following screens:

For this reason, you can configure the fields however you prefer. To do so, go to Project settings > Driver app > Stop data and open the Proof of delivery section. There you will find a tab for Completed stops and another for Cancelled stops, each with its Completion fields (Comments, Signature, Images and your custom fields).

There, you can adjust their order, mark them as required, remove any you don't need, or create new ones. This applies to both completed and canceled stops.

If Package tracking is enabled in Project settings > General > Features, each stop can have package identifiers. The driver confirms which packages they load before starting the route and which packages they deliver at each stop. Learn more in Parcel management: full traceability from collection to delivery.