With a Standard or North Star licence, drivers can edit the order of stops from the Drivers App. This functionality will allow to recalculate routes when they need to change the order of one or more stops for different reasons, whether or not the route has started.
To allow your drivers to do this, you need to grant them the necessary permissions. This step only needs to be done once. Follow the steps below:
Access Drivers from Planner.
Click on Settings.
Enable the Reorder and reoptimize routes checkbox.
