What is it?
Address validation allows your customers to confirm or correct their delivery address.
When the system detects an address that may be incorrect or inaccurate, an automatic message is sent via SMS or WhatsApp so the customer can review and update the information.
Once corrected, the validated address is automatically updated in Planner, avoiding geolocation errors and improving the efficiency of your deliveries or services.
How it works
When uploading a file, the system detects addresses with a warning or error (marked in yellow or red).
As stops are created, an automatic message is sent to the customer with a link to validate their address.
The customer confirms or corrects the information.
Planner updates the validated address in real time.
How to use it
Set up the message in Project settings > Communication > Automated messages with the event Customer must confirm their location. In SMS messages, use Insert variable to add the Address confirmation link. Learn more in Automated messages.
Make sure you have balance available. Each SMS costs €0.04 and is deducted from your SMS and WhatsApp balance, shown at the top of Automated messages. To top up, contact Routal. Learn more in Balance for SMS and WhatsApp.
WhatsApp messages are configured by Routal: contact us to set them up.
Include the customer’s phone number when uploading the stop.
The customer’s address must show a warning or error during the upload for the message to be sent.